Return and Refund Policy

At Isomum, we strive to provide our customers with the highest quality products and the best shopping experience. If, for any reason, you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns:

1. Eligibility: You may return unopened and unused items within 30 days of the delivery date for a full refund. Items must be in their original packaging and in the same condition as when they were received.
2. Exclusions: Due to health and hygiene concerns, we cannot accept returns on opened or used items. Additionally, items marked as “Final Sale” or “Non-Returnable” are not eligible for return.
3. Return Process: To initiate a return, please contact our customer support team at [email address] with your order number and a brief description of the issue. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions for returning your item(s). Please note that you will be responsible for any return shipping costs.
4. Damaged or Defective Items: If you receive a damaged or defective item, please notify our customer support team within 48 hours of delivery. We will arrange for a replacement or a refund, and we will cover any return shipping costs.

Refunds:

1. Processing Time: Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for the refund to be reflected in your account.
2. Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from the refunded amount.
3. Late or Missing Refunds: If you haven’t received a refund after 10 business days, please contact your bank or credit card company, as processing times may vary. If you still have not received your refund, please contact our customer support team at [email address].

If you have any questions or concerns about our return and refund policy, please do not hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our products and services.