We love answering questions
Here are some frequently asked ones!
Product
Here are some of our frequently asked questions about products
Are your products suitable for vegans & vegetarians?
Many of our products are suitable for differing dietary requirements. All our products have the suitability listed on the specific product page.
Are your products suitable for dietary intolerances
This will depend on the product and your intolerances or allergies. You can find out if products are right for you via the relevant product pages and ingredients list.
Can I use ISOMUM with other prenatal vitamins
We recommended to not exceed daily doses on the supplement panels. Please consult with your healthcare provider for further advise on this.
Can I drink Isomum if I have gestational diabetes?
Yes. Absolutely. We made ISOMUM without sugar or blood glucose spiking ingredients just for this condition.
Orders
Here are some of our frequently asked questions about orders
Where is my order?
Please contact us via our contact form
I've put the wrong address on my order - can I change my address?
Unfortunately, once you have placed an order, and we have posted it, we are unable to redirect it to a different address. Speak to Royal Mail to see if they can help.
If you have just placed the order, we may be able to help. Please contact us via our contact form.
Can I amend my order
Unfortunately, once you have placed an order, you cannot add or remove products. However, you can manage your subscriptions inyour account.
My parcel is damaged.
Please contact us via our contact form
My product is damaged.
Please contact us via our contact form
I can't place an order
Unfortunately, we only deliver to the UK or USA at the moment. Please check that your billing address matches your card details. Please check that you have entered correct details.
Shipping & Returns
Here are some of our frequently asked questions about shipping and returns
How can I return an order?
Please contact us via our contact form within 14 days of receiving your order. Please ensure items are returned unopened.
Can I collect an order?
We can offer a click and collect service via our Amazon partners.
How do I track my order?
Please log into your account where you will find your orders - the tracking link is within the details of your order.
Where do you deliver to?
Currently, we only deliver to the UK and USA
My tracking says my order has been delivered but it hasn't?
Please contact us via our contact form
Customer Service
Here are some of our frequently asked questions about customer service
I have messaged Darcey on social media but she hasn't got back to me?
Unfortunately, Darcey receives many messages on a daily basis. If she has missed your message, you can contact us via our contact form and someone will get back to you.
I haven't had a reponse from my email/contact form
Please bear with us, customer services are open from 9-5pm, Monday to Friday. Someone will be contact soon.
How do I get in touch with customer service?
Please contact us via our contact form
Didn't find your answer?
Don't hesitate to contact us
