Refund & Returns Policy

Last updated: 13 October 2026

This policy applies to orders placed on isomum.com. It does not affect your legal rights.

1. Changing or cancelling before dispatch

You can cancel your order, or change your delivery address, at any time before it is dispatched. Email hello@isomum.com with your order number. We will refund you in full, including any delivery charge you paid, within 14 days. For pre-orders, see our Pre-order Terms.

2. Changing your mind after delivery

You have 14 days from the day you receive your order to cancel it for any reason. To cancel, tell us within those 14 days. You can email hello@isomum.com or use the cancellation form at the end of this policy. You then have a further 14 days to send the products back to us.

What we can accept back. Our drinks are food supplements, and every box is sealed in shrink-wrap. For health and hygiene reasons, we can only accept a box back if the shrink-wrap is unbroken. Once the shrink-wrap has been opened, the box cannot be returned for a change of mind. This does not affect your rights if a product is faulty.

Return postage. For change-of-mind returns, you pay the cost of sending the products back. We recommend a tracked service, because you are responsible for the parcel until it reaches us.

Return address: ISOMUM Returns, 53 Candlemas Mead, Beaconsfield, HP9 1AR. Please include your order number in the parcel.

Your refund. We will refund the price of the products. Standard delivery is free, so there is no standard delivery charge to refund. If you chose a faster paid delivery option, we do not refund the extra you paid for it, because standard delivery was available free of charge. The refund goes to your original payment method within 14 days of us receiving the products back, or of you showing proof that you have sent them, whichever is sooner.

3. Faulty, damaged, missing or wrong items

If something arrives damaged, faulty, missing or wrong, email hello@isomum.com as soon as you can. Include your order number and a photo if possible. We will replace the item or refund you in full, including any delivery charge you paid, whichever you prefer, and we will cover any return postage. These rights are in addition to your rights under the Consumer Rights Act 2015.

Please do not consume a product that looks or smells unusual, or whose seal is broken on arrival. Contact us instead. Some natural settling or residue when mixing is normal: see our FAQ for mixing tips.

4. Parcels refused or not collected

If you refuse delivery, or a parcel is not collected and comes back to us, we treat the order as cancelled. We will refund you within 14 days of the parcel reaching us. We will deduct the actual return postage cost charged to us by the courier, which we will tell you about before refunding.

5. Contact us

Email: hello@isomum.com
ISOMUM Ltd, registered in England and Wales, company number 14650468.
Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA.
Returns: 53 Candlemas Mead, Beaconsfield, HP9 1AR.

Cancellation form

Complete and return this form only if you wish to cancel your order. Email it to hello@isomum.com.

To: ISOMUM Ltd, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA. Email: hello@isomum.com.
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if this form is sent on paper):
Date: